Customer service

Study materials

How can I find what I need for my studies?

In the menu on the left, you can select your degree type, program of study and stage. You then need to refine your choice by selecting the modules in which you will take courses.

On the right you will see the books and syllabi that you will need. You can choose to add books and syllabi to your shopping cart per title, per subject or – if you wish to purchase all the materials – by clicking the ‘Buy all materials’ button at the top right.

Please take note of the following:
Some books are used during several terms. It is possible you already bought those books earlier.

Some books and syllabi are only used in specific (optional) courses or groups. We try to indicate this as clearly as possible.

Only buy the study material for the stage you are currently following. Study material can change every year.

I can’t find study materials for my courses or program. What now?

On this webshop you will only find the study materials that were confirmed to us by the school and the lecturers.

Study materials are possibly not available for all subjects or programs,  for several reasons. You can obtain this information from your own teachers at the start of the school year.

Do I receive a discount as a Thomas More-student?

Yes! As a student of Thomas More, you receive a discount. This discount is already included in the price as shown in the web shop. Because of this, you cannot make use of an Acco share to get an additional discount.

What is a Thomas More-syllabus?

A syllabus is a loose-leaf course, which is printed at the request of the customer. For this reason printed matter cannot be returned.

Syllabi are always delivered together, in one plastic film. They are separated by a title page, so be sure to check the entire bundle first.

 

I have bought an online code. What next?

In addition to your order confirmation, you will also get a separate email with your personal code. This can take up to 15-45 minutes!

Account

Do I need to create an account?

Registration is not compulsory for making online purchases but is extremely convenient! When you make a subsequent purchase, all your details will have already been registered.

Can I change my account details?

Yes. You can change your personal details, such as address and email address yourself. You can also link an Acco share to an account. What’s more, there are also user benefits, such as easy online ordering, being able to consult your purchasing history and trace shipments.

I’ve forgotten my password.

This can always happen! When you log in, click on ‘Forgot your password?’ and we will send you an email so that you can reset your password.

Ordering

I’m experiencing problems when ordering.

If it’s not possible to order via your standard browser, why not try another browser? And if this doesn’t work, please describe the problem via our contact form giving us as much information as possible (a description, the URL where the problem occurred, if possible with a screenshot).

Why haven’t I received confirmation?

Confirmation of your order may have ended up in your spam box. Can you find it there? If not, you should contact us via the contact form.

I want to cancel an order before it’s delivered.

You can cancel the online order as long as it hasn’t been sent yet. In this case, the best thing to do is to contact us via the contact form. What happens if the package has already been sent? For physical goods, you are entitled to return the item within 14 days.

Can I add any more items once I have completed my order?

Unfortunately, this is not possible. If you want to order anything extra, the best things to do is place another order.

Payment

How can I make a payment safely online?

All payments are made online. Transactions are processed via Ingenico, one of the leading European providers of payment services. Ingenico processes transactions on a safe payment server, encrypted for maximum privacy and protection. There are various methods by which you can pay online:

• Bancontact/Mister Cash
• Mastercard/EuroCard
• Visa
• Maestro (online transfer)
• ING Home Pay, KBC Online, Belfius Direct Net, etc.
• iDEAL

I’m experiencing problems when making my payment.

If you receive an error message during the payment process there may have been a temporary interruption. Often the problem just sorts itself out. We would advise you to try at a later time. If the problem persists you can contact us via our contact form.

Delivery

When can I collect my order?

You can collect your order in our shop in Antwerp or Leuven as soon as we have sent you a notification via email. The opening hours and addresses can be found here.

When will I receive my order?

The length of time you wait depends on the number of items you have in your shopping trolley. Our webshop will give you an indication of the estimated delivery period. As soon as you have placed an order, we will send you confirmation by email. The email will contain a summary of your order. As soon as we have arranged your package, we will send you another email listing the items being sent. You can click on a link in that email, or in your account, to track your order via the postal delivery company.

The status is stuck on ‘sender preparing item’.

If the status of your order is stuck on ‘sender preparing item’ this can be for several reasons:

• Your package has left our warehouse, but has not been scanned by the postal sorting office.
• The postal service may have delays sending out deliveries which means it will take longer before they are distributed.
• If your package has the same status for more than 10 days, it is likely it has got lost and you should contact us via the contact form.

My package has been sent but not delivered yet.

You have received an email saying that your package is on its way, but you’ve still not received anything? It’s possible there’s a delay in the postal sorting system. If you have still not received anything after 5 working days, contact us via our contact form.

I entered the wrong delivery address.

If the package has not yet been handed to the postal services, we can still change the address. Otherwise, we will see what other options are available. Please contact us via the contact form.

I’ve ordered several items, but not yet received everything.

Check on the accompanying documents if some titles have been specified as ‘still to be delivered’. This means that the title(s) in question are temporarily out of stock and will be sent to your address at a later date without you incurring any further delivery charges. If the title has not been specified, we’ll be happy to check for you. In this case, you can contact us via our contact form.

After delivery

I’ve still not received one of my items.

We will try our best to deliver your order as soon as possible. Are the delivery periods too far apart? In this case we will deliver in batches, so that you receive what you need as soon as possible. We will inform you about this by email or through your account. If you’re not sure whether a batch is on its way, you can contact us via the contact form.

Can I return my order for Thomas More?

You can return your order, expect for syllabi (loose-leaf courses), which is printed at the request of the customer. For this reason printed matter cannot be returned.

I want to return my order for Thomas More.

In order for us to take back the item, you should first fill out this return form.

You can then send the item back to Acco in an undamaged condition at the following address: Acco Thomas More RETURNS – Rijweg 173 – 3020 Herent (together with the completed return form). You should ask for a return label yourself via the postal service.

You can also return your books yourself, each time accompanied by the completed returns form:
1) via the services of James on De Vest campus, Mechelen. Books which are returned via De Vest campus are collected a number of times per month by Acco. This means that the length of time you may have to wait for a refund is longer.
2) via the Acco shop in Antwerp (Prinsstraat 21).
3) via the Acco shop in Leuven (Maria-Theresiastraat 2-4). A credit note will be drawn up and the amount will be refunded.

If we accidentally delivered an incorrect or damaged item, please let us know via our contact form, along with a photo of the damage. We will issue you with a return label so that you can return the item free of charge.

I have returned my order. When can I expect a refund?

Once we have received your return, we will try to refund the amount within 5 working days.