Contact us

General

Would you like to find out if Acco is looking for new talent and apply for one of our jobs? Our jobs page provides you with all the information!

Students can visit a specialised webshop per institute. There you can consult and order from a list of study materials. If you can’t find your institute, your school will share the correct link with you.

Would you like more information about publishing through Acco, ordering a teacher’s copy, or confirming your study materials? If so, find out here.

Account & Share

An Acco share allows you to buy your study materials at beneficial rates and for the rest of your life! After all, lifelong learning is essential in today’s ever-changing society. Not only for students, but also throughout one’s career. An Acco share is a personal share and costs € 31, an investment that will offer you quick returns through interesting discounts. Books, coursebooks or office supplies: with an Acco share you pay less for all these essential items. And the best news? Your share is a once-in-a-lifetime purchase that stays valid long after you graduate.

You can buy a share online!

An Acco share gives you a lifelong discount:

  • 25% on Acco courses
  • 15% on Acco coursebooks
  • up to 15% on stationery and office supplies
  • up to 10% on compulsory literature and e-books

You can buy an Acco share online. As soon as you receive an email with confirmation, you can use your personal number for your purchases in the webshop. You can also buy an Acco share in our shops. In that case, you pay € 31 at the cash desk and will receive your personal card there and then.

Yes, you can also use your share online. Create an account, enter your shareholder number and the discount will be calculated (where relevant) automatically.

Do you have a number which is less than seven digits (e.g. a shareholder number of 1234)? Old shareholder numbers, from before 2014, have been standardised into a seven-digit number for use in the webshop. Just add a 9 and as many 0s as you need to create a seven-digit number (e.g. 1234 becomes 9001234). Still having problems? If so, get in touch with us via the contact form.

If you’ve lost your Acco shareholder card, you can always drop into one of our shops and ask for a new one. If you’ve left your card at home, just ask at the cash desk or counter to retrieve your number. Do you want to order online but can’t find your number? Get in touch with us via the contact form: we have your number in our database!

Yes. Old shareholder numbers have been standardised into a seven-digit number for use in the webshop. Just add a 9 and as many 0s as you need to create a seven-digit number (e.g. 1234 becomes 9001234). Still having problems? If so, get in touch with us via the contact form.

An Acco share is strictly personal. By taking out a one-off share you be entitled to a lifelong discount. As a cooperative, we work with our shareholders to ensure that your study needs stay as affordable as possible!

Yes, after 5 years you can resubmit your Acco share to Acco. In this case you will recoup more than 80% of your original investment. To do this, just drop in to one of our shops.

Registration is not compulsory for making online purchases but is extremely convenient! When you make a subsequent purchase, all your details will have already been registered. If you have or want to buy an Acco share, we ask you to create an account. With your personal shareholder number as a link, everything will run like clockwork.

Yes. You can change your personal details, such as address and email address yourself. You can also link an Acco share to an account. What’s more, there are also user benefits, such as easy online ordering, being able to consult your purchasing history and trace shipments.

Get in touch with us via the contact form if you want to delete your account.

This can always happen! When you log in, click on ‘Forgot your password?’ and we will send you an email so that you can reset your password.

Yes, once you have created an account for ordering, if you are online you can consult your purchasing history and your orders.

Our newsletter keeps you updated about the latest offers and promotions, new titles, events, etc. within your own specific field. You can subscribe via this page.

Acco respects your privacy. We are responsible for ensuring that the personal details you provide us with are treated in confidence, except when disclosure is legally required or permitted. More information can be found here.

Our general terms and conditions apply to all orders and can be found here.

Products

Our webshop is supplied with new products on a daily basis but in some cases, you might not be able to find what you are looking for. We are happy to assist you further via the contact form.

Our webshop can easily be consulted using the search function. The search function can always be found at the top of each web page. Enter one or more search terms in the search field and press enter or click on the magnifying glass to perform the search query. You can search on different criteria, such as author, title, search word, publisher or ISBN. It is also possible to search on different combinations of these criteria to narrow down the results. You can also search and refine by using the navigation. In this way you can browse the various specialist areas more easily. You can also filter, for example, on publisher, category and promotions.

The two prices refer to the normal sales price and the price with a shareholder discount. Are you interested in a lifelong discount on study materials and more? Read more about our Acco share here.

Of course! You are welcome to visit one of our book and stationery shops in Antwerp, Ghent and Leuven or our campus shops in Heverlee and Kortrijk. Addresses and opening times can be found here. The range of products different per shop, but you can always choose in which shop you want to buy a particular item.

Do not hesitate to contact us via the contact form if you require more information about the availability of a particular title or whether it is in stock. For the time being, it is not possible to do this via the webshop.

Students can visit a specialised webshop per institute. There you can consult and order from a list of study materials. If you can’t find your institute, your school will share the correct link with you.

As a teacher in higher education, it’s possible for you to order a teacher’s copy for most Acco publications for 50% of the price. If after reading the teacher’s copy you decide to use the publication as study material, the amount you paid will be refunded. More information and an application form can be found here (only in Dutch).

Are you a journalist and have you seen an Acco title which has caught your eye? If so, do not hesitate to ask for a review copy. Leave your details here (the form is currently only available in Dutch). We will arrange to send the book to you, digitally or in the paper version, whichever you wish.

Would you like to speak top one of the authors, or do you have any other questions? If so, feel free to contact us.

Yes, you can order a print product through our webshop. Just upload the digital file, select the requirements and we will print it for you. You can either choose to collect or have it sent to you.

Yes, you can find a selection of office equipment items in our webshop which can either be ordered for collection or can be sent to you. Do not hesitate to contact us via the contact form if you have any questions, or you are looking for a specific product! We have an extensive selection of office equipment in our shops.

Each title in a specific promotion will be labelled. We will also show our promotion on the homepage of our webshop.

You can enter your discount code in the shopping cart. The discount will be calculated automatically.

Ordering

So, you’ve found the product you want. What next? Easy! Just put the item in the shopping cart. Once your shopping cart has all the items you need, you can complete the order. Enter all your details as correctly as possible and make your payment online. Your online order is then complete and you will receive confirmation from us by email.

If it’s not possible to order via your standard browser, why not try another browser? And if this doesn’t work, please describe the problem via our contact form giving us as much information as possible (a description, the URL where the problem occurred, if possible with a screenshot).

If it turns out that the item cannot be made available, we will notify you and give you a refund.

Confirmation of your order may have ended up in your spam box. Can you find it there? If not, you should contact us via the contact form.

You can cancel the online order as long as it hasn’t been sent yet. In this case, the best thing to do is to contact us via the contact form. What happens if the package has already been sent? For physical goods, you are entitled to return the item within 14 days.

Unfortunately, this is not possible. If you want to order anything extra, the best things to do is place another order.

You can cancel the online order as long as it hasn’t yet been sent. In this case, the best thing to do is to contact us via the contact form. What happens if the package has already been sent? In that case, for physical goods, you are entitled to return the item within 14 days.

Payment

All payments are made online. Transactions are processed via Ingenico, one of the leading European providers of payment services. Ingenico processes transactions on a safe payment server, encrypted for maximum privacy and protection. There are various methods by which you can pay online:

  • Bancontact/Mister Cash
  • Mastercard/EuroCard
  • Visa
  • Maestro (online transfer)
  • ING Home Pay, KBC Online, Belfius Direct Net, etc.
  • iDEAL

If you receive an error message during the payment process there may have been a temporary interruption. Often the problem just sorts itself out. We would advise you to try at a later time. If the problem persists you can contact us via our contact form.

No, payment on credit or via invoicing is not normally possible. Is this a problem? If so, please contact us via our contact form. We will look at your personal request.

If you choose to have your goods delivered, the invoice will accompany this delivery. If you choose to collect, we will give you the paper invoice when you come to collect. If you wish to receive a digital (pdf) version of your invoice, you should contact us via our contact form.

Please contact us via our contact form. We will look at your personal request.

The two different prices refer to the normal sales price and the price with a shareholder discount. Are you interested in a lifelong discount on study materials and more? More information can be found here.

We do not give student discounts as a standard, but as a cooperative provide discounts via the Acco share. You will receive up 25% discount on courses, coursebooks and office equipment. Most students recoup their initial outlay after just 1 year! Every now and again, we have special prices for students in a specific educational establishment, so it is important that you order your study materials through the right webshop.

If you are entitled to discount with your Acco share, you will be able to see two prices alongside the item, one with and one without discount. If you have entered your personal shareholder’s number in your account, you will automatically see the prices with the share.

You can enter your discount code in the shopping cart. The discount will be calculated automatically.

You certainly can! Our gift vouchers are valid in all our physical shops.

No, Acco (gift) vouchers currently cannot be validated in the webshop, only in our bookshops. You can always contact us via the contact form. We will arrange for the books to be picked up so that you can collect and pay using a gift voucher.

Delivery & collection

You can collect your order from the shop you select. We have bookshops and stationery shops in Leuven, Antwerp and Ghent. There are also two campus shops: in Heverlee and in Kortrijk. Addresses and opening times can be found here.

You can collect your order as soon as we have sent you notification. Our bookstore staff will carefully search for the title and make sure that your invoice is printed out.

Yes. We can arrange to have your package delivered through a postal delivery service. At Acco you can either choose for home delivery to have it delivered to a collection point.

The delivery costs for online orders are calculated when you add them to your shopping cart. At Acco there are different delivery options you can choose from: home delivery or delivery to a collection point.

The length of time you wait depends on the number of items you have in your shopping trolley. Our webshop will give you an indication of the estimated delivery period. As soon as you have placed an order, we will send you confirmation by email. The email will contain a summary of your order. As soon as we have arranged your package, we will send you another email listing the items being sent. You can click on a link in that email, or in your account, to track your order via the postal delivery company.

If the status of your order is stuck on ‘sender preparing item’ this can be for several reasons:

  • Your package has left our warehouse, but has not been scanned by the postal sorting office.
  • The postal service may have delays sending out deliveries which means it will take longer before they are distributed.
  • If your package has the same status for more than 10 days, it is likely it has got lost and you should contact us via the contact form.

You have received an email saying that your package is on its way, but you’ve still not received anything? It’s possible there’s a delay in the postal sorting system. If you have still not received anything after 5 working days, contact us via our contact form.

If the package has not yet been handed to the postal services, we can still change the address. Otherwise, we will see what other options are available. Please contact us via the contact form.

Check on the accompanying documents if some titles have been specified as ‘still to be delivered’. This means that the title(s) in question are temporarily out of stock and will be sent to your address at a later date without you incurring any further delivery charges. If the title has not been specified, we’ll be happy to check for you. In this case, you can contact us via our contact form.

Do you want to receive a package outside the Benelux? If so, you should contact us via the contact form and we will check what is possible for you. For digital products there are no handling or delivery charges; after you place your order, we will send an email with the necessary information.

After delivery

We will try our best to deliver your order as soon as possible. Are the delivery periods too far apart? In this case we will deliver in batches, so that you receive what you need as soon as possible. We will inform you about this by email or through your account. If you’re not sure whether a batch is on its way, you can contact us via the contact form.

If we delivered the wrong item, please let us know within 48 hours using our contact form. The wrong item can be returned with our return form. We will issue you with a return label so that you can return the item free of charge. In this case, we will send you a new copy as soon as possible.

If we delivered a damaged item, please let us know within 48 hours using our contact form, along with a photo of the damage and any damage to the packaging. The damaged item can be returned with our return form. We will issue you with a return label so that you can return the item free of charge. In this case, we will send you a new copy as soon as possible.

If we delivered an item with printing errors, please let us know via our contact form, along with a photo of the problem. The item can be returned with our return form. We will issue you with a return label so that you can return the item free of charge. In this case, we will send you a new copy as soon as possible.

In order for us to take back the item, a number of conditions must first be satisfied:

  • You are able to submit a purchase receipt, invoice or confirmation of the order.
  • The item is undamaged.
  • The item is still in its original, unopened packaging, if received in this condition.
  • The 14 days after purchase/collection have not been exceeded.

You can take the item back to one of our shops in person and you will be refunded the amount you paid in cash.

You can also choose to send the item in its original condition to Acco RETOURS, Rijweg 173, 3020 Herent with the required documents and the return form. You can find our return form here. A credit note will be drawn up for the purchase amount, and if the package was returned as a whole, also the initial costs of shipping. The costs for the return shipment will not be refunded.

If we accidentally delivered an incorrect or damaged item, please let us know via our contact form, along with a photo of the damage. We will issue you with a return label so that you can return the item free of charge.

Once we have received your return, we will try to refund the amount within 5 working days.

There is a specific link to the downloads in each Acco book. When you go to this link, you will be able to find more information about the book you have bought, including the downloads. For downloads in a book which is not Acco’s you should follow the instructions in the book.

Some downloads for books are freely available; others require an activation code. You will find this code in our books. The page on which the code can be found is always indicated by an icon. If your downloads are blocked, enter your activation code. After entering the code, the downloads will be freely available.

Does it specify on the page that the downloads are subject to delay? In this event, they will probably be soon available. Can’t you see any information about the promised downloads? In this case, you can contact us via our contact form.

E-books & Sofia

No, we only sell the e-book for specific Acco books. You can search for these by filtering on product type.

After ordering you will receive an email with the link to the purchased e-book or online code. This can take up 15 to 45 minutes.

You will receive your Acco e-book in ePub. Depending on the title, e-books may also have DRM protection.

You download your e-book via the link which you have been sent by email. The ePub file will then be on your computer. You can transfer ePubs to e-readers or read in webapps in the browser.

Do you have any questions about Sofia, our online learning platform? If so, please consult the knowledge base.

In addition to your order confirmation, you will also receive a separate email with your personal code for Sofia, our learning platform. To use the code, sign up or register on Sofia and validate the code.

In addition to your order confirmation, you will also get a separate email with your personal code. You will be given more information about logging in via your educational establishment.

Study materials

Students can visit a specialised webshop per institute. There you can consult and order from a list of study materials. If you can’t find your institute, your school will share the correct link with you.

Select your university or school in the drop-down menu, and continue by selecting a study programme. You will be shown a list of subjects and the books linked to these. Please note: you may have bought some of these books already, so that you don’t need to put them in your shopping trolley. Other books might be optional. You should ask your teachers as to the degree to which particular books might be relevant to the course.

No, some books are optional or recommended literature. This means that they are not compulsory, but might contain interesting information in order to study this subject. It might be best to check with your teacher if it’s advisable to order these.

We aim to offer you the most complete package available. Nevertheless, it is always possible that you have to purchase additional study materials via an external printer, via your college or through the services of your student society. You can also find study materials on the digital learning platform of the school.

It might be the case that the cover looks different to what you thought if you order it later on in the semester. When an Acco coursebook is no longer in stock, in some cases we might decide to follow a print on-demand process. This means that a coursebook is reprinted at the moment you order a copy. In order to get the printed coursebook to you as quickly as possible, we choose to work with a generic cover, with the the title visible through a panel. No need to worry, the content is the same as what your fellow students have!